Please make sure the Ship-To address you put in during checkout is correct. We are not responsible for any wrong or undeliverable addresses, lost or damaged items caused by the USPS error.
Shipping and Handling - 1st Class: USA Postage Rate - $3.00 for an average order normally up to 4 tubes. All packages will be tracked by delivery confirmation numbers. International tracking numbers will be sent via email if asked. I usually mail orders out within 12 to 24 hours if I have the necessary information and tubes.
Payment: I print my shipping labels through PayPal so please update the address before paying. I am not responsible for misdirected packages for addresses not updated.
I accept VISA, MasterCard and PayPal online. Customer can use any credit card including American Express and Discovery when using PayPal. If it's eCheck via PayPal, I will mail the order when eCheck is cleared. Wisconsin retail customers will need to pay 6.0% resale tax.
International Shipping: $8.00 shipping anywhere in the world 1st class no tracking unless you ask. I will try my best to keep my store up to date and accurate. It is very possible that a certain item is sold, but it is still available on my ECF thread.
Refunds and Exchanges: Please remember Bedazzle Glass Tubes MUST BE TREATED WITH CARE. I cannot be responsible for dropping or careless mishandling, wrong orings, or using non compatible caps etc. I reserve the right to refuse a return/exchange if the cause is determined to be user error or negligence. Shipping fees are non-refundable.
Additional Policies and FAQs: Unfortunately at this time I'm not taking custom orders. All my enamel transfers are stock but I hope to be designing my own transfers very soon in the future. I'm always trying out new ideas. Besides electroforming, faceting, and ceramic enamel transfer decals.
Of course dropping your tank on cement or porcelain would cause breakage but please also remember to be careful while inserting your end caps. PLEASE take your time. If they seem to be too tight DO NOT force it into the tank, as this is the most common problem for cracking glass tubes. Always remember to use a tank insert tool along with either p.v. or v.g lubricant and make sure you always have a good selection of orings on hand.